Terms of Service

Welcome to PaperPin.ai. These Terms of Service ("Terms," "Agreement") govern your access to and use of the PaperPin.ai platform, services, software, and all related features (collectively, the "Services") provided by PaperPin.ai ("we," "us," or "our").

By accessing, registering for, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Services.

If you are entering into this Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In such case, "you" and "your" refer to that entity.

1. Acceptance and Modifications to Terms

1.1 Binding Agreement

These Terms constitute a legally binding agreement between you and PaperPin.ai. Your use of the Services signifies your acceptance of these Terms and creates a binding contract.

1.2 Modifications

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. If we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our platform or send you an email notification
• Provide at least 14 days notice before changes become effective (unless required by law to be immediate)

Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Services and Account Registration

2.1 Service Description

PaperPin.ai provides an AI agent platform that includes:

• AI agent creation and management tools
• Integration with 500+ third-party applications
• RAG (Retrieval-Augmented Generation) system for file management
• Custom API and MCP (Model Context Protocol) server connections
• Automated workflows, triggers, and scheduled tasks
• Access to multiple premium LLM models
• Chat interface and collaboration features
• Document generation (PDFs, presentations, etc.)

2.2 Account Registration

To use our Services, you must:

• Create an account by providing accurate and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your account information
• Accept responsibility for all activities that occur under your account
• Immediately notify us if you suspect unauthorized access

2.3 Service License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business operations or personal use. This license does not include any resale, redistribution, or commercial exploitation of the Services beyond your authorized use.

2.4 Service Availability

We will use commercially reasonable efforts to maintain the Services. However, Services may be temporarily unavailable for scheduled maintenance, emergency maintenance, or due to circumstances beyond our reasonable control. We will provide advance notice of scheduled maintenance when possible.

2.5 Beta and Evaluation Features

We may offer beta, pilot, or evaluation features ("Beta Features"). Beta Features are provided "as is" without warranty, are not supported, may contain bugs, and may be discontinued at any time. Use Beta Features at your own risk and not for production purposes.

3. Acceptable Use and Restrictions

3.1 Prohibited Activities

You agree NOT to:

• Reverse engineer, decompile, or disassemble any part of the Services
• Modify, adapt, hack, or create derivative works of the Services
• Use the Services to develop competing products or services
• Rent, lease, sell, or sublicense access to the Services
• Remove or modify any proprietary notices or labels
• Attempt unauthorized access to our systems or networks
• Conduct unauthorized security testing or penetration testing
• Use automated systems (bots, scrapers) to access the Services without written permission
• Transmit viruses, malware, or any malicious code that could harm the Services or other users
• Overload or interfere with the proper functioning of the Services

3.2 Prohibited Content

You may not use the Services to create, store, or transmit:

• Content containing or promoting child sexual abuse material or human trafficking
• Content that infringes intellectual property rights
• Content that violates any applicable laws or regulations
• Malware, phishing attempts, or fraudulent content
• Spam, unsolicited advertising, or promotional materials
• Content that incites violence, hatred, or discrimination
• Sensitive personal information subject to special regulations (HIPAA, PCI-DSS, GLBA) without proper authorization

3.3 Compliance

You must use the Services in compliance with all applicable laws, regulations, and industry standards, including but not limited to privacy laws, export controls, intellectual property laws, and anti-discrimination laws.

3.4 Monitoring and Enforcement

While we have no obligation to monitor your use of the Services, we reserve the right to do so. We may suspend or terminate your access if we believe, in our reasonable discretion, that you are violating these Terms or engaging in activities that could harm us, other users, or third parties.

4. Third-Party Integrations and Services

4.1 Connected Applications

The Services allow you to connect third-party applications (Gmail, GitHub, Calendar, Jira, Confluence, etc.) through Composio.dev. By connecting these applications:

• You authorize us to access data from these applications as necessary to provide the Services
• You are responsible for compliance with each application's terms of service
• You grant necessary permissions and maintain valid credentials
• You can revoke access at any time through your account settings

4.2 Google Workspace Integration

When using Google Workspace integrations, you acknowledge that our use of Google APIs complies with Google's API Services User Data Policy, including Limited Use requirements. We:

• Do not use Google user data for advertising
• Do not sell or share Google user data with third parties
• Do not use Google user data to train AI/ML models beyond immediate service delivery
• Only process data necessary for providing our Services

4.3 YouTube API Services

If you use YouTube integration features, you also agree to be bound by the YouTube Terms of Service. YouTube data is retained for a maximum of 30 days and complies with YouTube's Developer Policies.

4.4 Third-Party Disclaimer

We are not responsible for third-party services, their availability, functionality, or compliance with their own terms. Your use of third-party services is at your own risk, and you agree to hold us harmless from any claims arising from such use.

5. Intellectual Property Rights

5.1 Your Content

You retain all ownership rights to content you submit, upload, or create using the Services ("Your Content"), including:

• Files uploaded to the RAG system
• Chat messages and conversations
• Agent configurations and custom prompts
• API configurations and custom integrations
• Documents generated using the Services

5.2 License to Your Content

By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, process, adapt, and display Your Content solely for the purpose of:

• Providing and improving the Services
• Processing AI requests and generating responses
• Maintaining backups and ensuring service reliability
• Complying with legal obligations

5.3 Our Intellectual Property

We retain all rights, title, and interest in and to the Services, including all software, algorithms, AI models, features, designs, trademarks, and intellectual property. This Agreement does not grant you any rights to our intellectual property except as expressly stated.

5.4 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant us the unrestricted right to use, implement, and commercialize such feedback without compensation or attribution.

5.5 Trademarks

"PaperPin.ai," our logo, and related marks are our trademarks. You may not use our trademarks without our prior written consent.

6. Payment Terms and Credits

6.1 Credit System

Our Services operate on a credit-based pricing model where 100 credits = $1 USD. Credits are used to access AI models and features. Credit consumption varies based on the AI model used and task complexity.

6.2 Payment Obligations

• All fees are in U.S. Dollars unless otherwise specified
• Payment is required before credit usage (pay-as-you-go)
• You are responsible for all applicable taxes
• Purchased credits are non-refundable except as required by law
• Credits do not expire and roll over indefinitely

6.3 Payment Methods

We accept credit cards and other payment methods through our payment processors. You authorize us to charge your payment method for all credit purchases. You must maintain valid payment information.

6.4 Price Changes

We reserve the right to modify pricing at any time. Price changes for AI models or features will be reflected in real-time in your account. We will provide notice of significant pricing structure changes.

6.5 Free Credits and Promotions

We may offer free credits (e.g., 500 credits upon signup) or promotional offers. These are subject to additional terms and may be modified or discontinued at any time.

6.6 Billing Disputes

If you dispute any charges, you must notify us within 20 days of the charge date. We will work with you to resolve disputes in good faith. Undisputed amounts remain due and payable.

7. Data Privacy and Security

7.1 Data Processing

Our collection, use, and protection of your data is governed by our Privacy Policy. By using the Services, you consent to our data practices as described therein.

7.2 Data Location

Your data is primarily stored and processed on servers located in India. Some data may be processed by third-party service providers (such as AI model providers) in other countries with appropriate safeguards.

7.3 Your Responsibilities

You are responsible for:

• Obtaining necessary consents to upload and process data through our Services
• Ensuring you have rights to all content you submit
• Complying with applicable privacy and data protection laws
• Not uploading sensitive data subject to special regulations without authorization

7.4 Security

We implement industry-standard security measures to protect your data. However, no system is completely secure. You acknowledge the inherent risks of internet-based services.

8. Termination

8.1 Termination by You

You may terminate your account at any time through your account settings or by contacting contact@paperpin.ai. Upon termination, unused credits are forfeited (non-refundable).

8.2 Termination by Us

We may suspend or terminate your access immediately if:

• You breach these Terms
• Your account has insufficient credits
• We reasonably believe your use violates laws or harms us or others
• Required by law or court order
• We discontinue the Services (with 30 days notice when possible)

8.3 Effect of Termination

Upon termination:

• Your right to access and use the Services immediately ceases
• We may delete Your Content after a reasonable grace period
• You remain liable for any outstanding fees
• Sections relating to intellectual property, indemnification, disclaimers, and liability survive

8.4 Data Retention After Termination

After termination, you have 30 days to export Your Content. After this period, we may permanently delete Your Content, though some data may be retained as required by law or for legitimate business purposes.

9. Warranties and Disclaimers

9.1 Your Warranties

You represent and warrant that:

• You have the authority to enter into this Agreement
• You own or have rights to all content you submit
• Your use of the Services complies with all applicable laws
• You will not violate any third-party rights

9.2 Service Warranty

We will use commercially reasonable efforts consistent with industry standards to provide the Services and minimize errors and interruptions.

9.3 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT:

• The Services will be uninterrupted, secure, or error-free
• Results from the Services will be accurate, reliable, or meet your requirements
• AI-generated content will be free from errors or appropriate for your use
• Third-party integrations will function as expected
• Any defects will be corrected

9.4 AI Content Disclaimer

AI-generated content may contain inaccuracies, biases, or inappropriate material. You are responsible for reviewing and verifying all AI-generated content before use. We are not responsible for any consequences of your use of AI-generated content.

10. Limitation of Liability

10.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PAPERPIN.AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or business opportunities
• Cost of procurement of substitute services
• Interruption of business or loss of goodwill
• Inaccurate AI outputs or content
• Unauthorized access to your data
• Errors, omissions, or failures in the Services

THIS EXCLUSION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) $100 USD.

10.3 Exceptions

Some jurisdictions do not allow limitation of liability, so the above may not apply to you.

10.4 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, government actions, or failures of internet infrastructure or third-party services.

11. Indemnification

11.1 Your Indemnification Obligations

You agree to defend, indemnify, and hold harmless PaperPin.ai and its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use or misuse of the Services
• Your Content or any content you submit
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any claims by your end users or customers

11.2 Indemnification Process

We will notify you promptly of any claim, give you sole control of the defense and settlement (provided you don't admit liability on our behalf), and provide reasonable assistance at your expense.

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in India. You consent to personal jurisdiction in these courts.

12.3 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at contact@paperpin.ai to attempt to resolve the dispute informally. We will make good faith efforts to resolve disputes amicably.

12.4 Time Limitation

Any claim or cause of action arising from or related to these Terms or the Services must be filed within one (1) year after the claim arose, or it will be permanently barred.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PaperPin.ai regarding the Services and supersede all prior agreements, understandings, and communications.

13.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

13.3 Assignment

You may not assign or transfer these Terms or your rights and obligations without our prior written consent. We may assign these Terms to any successor or affiliate without restriction.

13.4 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

13.5 Independent Contractors

The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, or agency relationship.

13.6 Notices

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to contact@paperpin.ai. Notices are deemed received when sent by email.

13.7 Export Controls

You agree to comply with all applicable export and import control laws and regulations. You represent that you are not located in, or a national of, any country subject to embargo or trade restrictions.

13.8 Publicity

We may use your company name and logo on our website and marketing materials as a customer reference, unless you opt out by contacting us.

13.9 Survival

Sections relating to intellectual property, payment obligations, confidentiality, warranties, disclaimers, limitation of liability, indemnification, and dispute resolution shall survive termination of these Terms.

14. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

We will respond to your inquiries in a timely manner.