Refund Policy

This Refund Policy explains PaperPin.ai's policy regarding refunds for credit purchases and paid services. By purchasing credits or using our paid services, you acknowledge and agree to this Refund Policy.

PaperPin.ai uses Polar.sh as our payment processing partner. All transactions are processed securely through Polar.sh's platform.

1. No Refund Policy

1.1 What This Means

• Credit Purchases: Once you purchase credits, they cannot be refunded under any circumstances
• No Partial Refunds: We do not offer partial refunds for unused credits or services
• No Exceptions: This policy applies regardless of the reason for the refund request
• Non-Transferable: Credits cannot be transferred, exchanged for cash, or converted to other forms of value

1.2 Why We Have This Policy

Our no-refund policy exists because credits provide immediate access to AI services and computational resources. Once credits are used to process AI requests, generate content, or access features, the service has been delivered and cannot be returned.

2. Understanding Our Credit System

2.1 How Credits Work

• Credit Value: 100 credits = $1 USD
• Immediate Access: Credits are available for use immediately upon purchase
• No Expiration: Purchased credits never expire and remain in your account
• Usage-Based: Credits are only consumed when you use AI services and features
• Variable Consumption: Different AI models and features consume credits at different rates

2.2 Free Trial Credits

New users receive 500 free credits ($5 value) upon signup. These promotional credits are also non-refundable and subject to the same terms as purchased credits.

3. Before You Purchase

3.1 Try Before You Buy

We strongly recommend that you:

• Use your free 500 credits to test the platform and understand how the service works
• Experiment with different AI models to understand credit consumption rates
• Review our pricing page to understand costs for different AI models
• Start with a small credit purchase to ensure the service meets your needs
• Read our documentation and FAQ before making large purchases

3.2 Make Informed Decisions

Before purchasing credits, please ensure you understand:

• How our credit system works and how credits are consumed
• The capabilities and limitations of our AI services
• That all purchases are final and non-refundable
• The specific features and AI models you plan to use

4. Payment Processing via Polar.sh

4.1 About Polar.sh

All payments are processed securely through Polar.sh, our trusted payment partner. Polar.sh handles all credit card transactions, payment security, and transaction processing.

4.2 Transaction Costs

Please note that payment processing fees charged by credit card networks and payment processors are non-refundable, even in cases where a refund might be issued. This is an industry standard practice.

4.3 View Your Transactions

You can view your transaction history and receipts at any time through the Polar.sh customer portal:

5. Polar.sh Discretionary Refunds

5.1 Chargeback Prevention

Polar.sh may proactively issue refunds to prevent costly chargebacks. This is done at Polar.sh's discretion and is outside of PaperPin.ai's control. Any such refunds issued by Polar.sh do not constitute a waiver of our no-refund policy.

5.2 Chargeback Policy

If you initiate a chargeback with your credit card company instead of contacting us directly:

• Your account will be immediately suspended
• Access to the platform and all services will be revoked
• All credits (including unused credits) will be forfeited
• Legal action may be pursued to recover damages and fees

6. Limited Exceptions

6.1 Technical Errors

In the rare event of a technical error resulting in:

• Duplicate charges for the same transaction
• Credits not being added to your account after successful payment
• Overcharging beyond the stated price

We will investigate and, if confirmed, issue appropriate credits or refunds. You must report such issues within 7 days of the transaction.

6.2 Service Interruptions

If our service experiences extended downtime (more than 48 consecutive hours) preventing you from using your credits, we may, at our sole discretion, provide credit compensation. This does not constitute a cash refund.

6.3 Legal Requirements

We will comply with refund requirements mandated by applicable consumer protection laws in your jurisdiction.

7. Questions and Support

7.1 Before Purchasing

If you have questions about our service, credit system, or this refund policy before making a purchase, please contact us at:

7.2 Technical Issues

If you experience technical problems, billing errors, or have concerns about your credits, please contact our support team immediately. We're committed to resolving legitimate technical and billing issues.

7.3 Dispute Resolution

If you have a dispute regarding a transaction, please contact us directly at contact@paperpin.ai before initiating a chargeback. We are committed to working with customers to resolve any legitimate concerns.

8. Your Consumer Rights

8.1 Statutory Rights

This Refund Policy does not affect your statutory consumer rights under applicable law. If you are located in a jurisdiction with mandatory consumer protection laws that require refunds under certain circumstances, those rights remain in effect.

8.2 EU and UK Consumers

If you are a consumer in the European Union or United Kingdom, you may have a right to cancel digital content purchases within 14 days. However, by using credits immediately after purchase, you explicitly waive this right. Credits that remain unused may be subject to statutory cancellation rights.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Related Policies

This Refund Policy should be read in conjunction with:

• Terms of Service
• Privacy Policy

11. Contact Us

For questions about this Refund Policy or to report billing issues, please contact us: